It comes as no surprise that student cohorts have obligations outside of coursework that can distract and demotivate them. Success advisors play a crucial in helping students persist through temporary setbacks; their ability to forge personal relationships over time maximises course completion.
Students have an assigned success advisor for their entire learning experience. These advisors are responsible for assisting students with all non-academic matters, including orientation, login information, regular check-ins, course registration, communicating graduation requirements and applying for graduation.
Additionally, success advisors are trained to identify a set of at-risk indicators, including consistently late assignments, technology challenges, lack of login activity and more. Success advisors coach students towards the successful resolution of at-risk indicators.
“I work full-time, run a house, am a single mother with three adolescent children living with me. Traditional face-to-face was not going to work. The support and encouragement of my advisor assisting me in applying, and then ongoing throughout the course was fabulous, and a resource I took full advantage of.”
All communication between success advisors and students stems from a mutually understood framework for resolving issues.
Once this framework is in place, all communication between success advisors and students is logged in a central CRM that can be reviewed with university staff.