Meet a Keypather: Michael Skaftouros
What is your role at Keypath, and what does a day in the life of you here at work look like?
My role at Keypath is an Admissions Manager, which I have been in for just under 18 months. A day in the life in my role is working on structures and best practices to best help our students, within my team. To do this as effectively as possible, we have team huddles each morning in order to discuss where our priorities for the day lie. Away from that, I attend regular external meetings with our partners to ensure that our partnership is running as smoothly as possible – discussing how to improve the overall student experience best.
What is the most important skill someone in your job needs?
The most important skill someone would require in my role is communication. As we are learning to deal with the everchanging climate caused by COVID-19, this has definitely never been more important in terms of managing a team. It’s important for the team to know what we can improve on, and for me, even more important, to remind them of the fantastic things in which they are doing or have done across a given week.
Out of Keypath’s four core values, which resonates with you most and why? (be inventive, collaborate, lifelong learner, committed)
Collaboration is probably the biggest one for me. I’m someone who thrives and bounces off the energy of others. Thus it’s important for me to develop and strengthen relationships with people not just in my department, but into other areas such as marketing, learning design and student success. Creating this environment for myself or any of the guys in my team makes us enjoy coming into work every day.
How has Keypath aided your professional development or growth as a person?
More than I could ever imagine. In my role, every day is a chance to improve; whether that be in terms of decision making, public speaking, strategic thinking and overall the ability to help others around me. Last year I lost someone close to me; and with the help of my manager, I was able to put a lot of things into perspective and try to take the values that Patty held throughout his life. Something we do well at Keypath is to go above and beyond for our employees, and I’ve been fortunate enough to be on both ends of this.
How does your role help our students succeed?
Working on the front end of the student experience helps us best identify student feedback, both positive and negative, to ensure we are creating the best student experience that we possibly can. My team works extremely closely with our success team to ensure that the student has the same fantastic experience right from the time that they flag interest in a course with us, right up until they graduate.
What’s your favourite thing about working at Keypath?
The people. As cliché as it might sound – I remember when I first took on this role, my manager said to me at the time that ‘whatever happens, I want you to look back on this time in your life and think, that was bloody good fun’. Amongst all the blood, sweat and tears, I’m having an absolute ball in my role and hope to continue to do so for a long time.