As the largest team at Keypath Australia, Angelo leads a large team of partner-based Student Enrolment Advisors and Student Success Advisors.
The Student Operations function facilitates the entire student journey; from a course enquiry and initial point of contact through to a student’s very first orientation week for an online postgraduate program and their ongoing student experience.
An important aspect of Angelo’s role is to grow and evolve this team, working closely with Admissions and Student Success Managers to coach and develop Enrolment and Student Advisors, to ensure all of our prospective and current students receive the best possible experience.
What do you bring to Keypath as Executive Director of Student Operations?
I bring over 15 years of experience in key senior leadership roles from a variety of industries, most recently media and energy. I have a passion for creating an environment that empowers our people to shape, influence and engage in strategic thinking and innovation at all levels of the business. Having led teams previously in a sales environment, I have an understanding of what works best for our customers to ultimately improve the customer experience above and beyond their expectation. And importantly, remember to have fun along the way.
How do you measure your success?
I have a real passion for not overcomplicating measures of success. But first and foremost, the key is building and maintaining a highly engaged team that exceeds ALL customer expectations. If we are able to create an exceptional customer journey, delivering success for our business objectives will follow.
What’s your personal motto?
The standards you walk past are the standards you accept!
What excites you about higher education?
Higher education enables people to realise their full potential – this is what excites me, as well as hearing success stories of how studying has impacted our students’ lives. Being at the forefront of online education is giving us the power to reach students who may not have otherwise had the chance for further study as an adult. Knowing that our students are ambitious and crave continued learning, and the fact that we can offer this to them in an interactive, accessible format, is really inspiring to me.
What’s the one hobby you couldn’t live without?
Coaching my kids’ sporting teams - AFL and soccer!